I'm still waiting to see my post from several days ago asking how to self serve purchase a new handset less than three years after my current one. In an age of fast moving (especially the first generation — Dream/Magic — which most quickly became outdated), ever lower priced standard handsets, this is obviously something many people will want to do. Alternatively, what price discounts can we expect if we don't obtain a 'subsidized' handset from Rogers?
Posted March 25 to http://redboard.rogers.com/2010/rogers-self-service-on-demand-how-to-videos-cheat-sheets-and-faqs - previous post 'disappeared.'
Rogers is making a brave and smart move with this service, hopefully toward getting to the bottom of what we all want, healthy competitive service focused on true Internet access, with worthwhile Rogers offers layered on top. Many homes are, like mine, spending around $8000 over three years on Rogers wireless. For this price we should expect quite a bit.
With social media comes the hope relationships can be formed. Even if we don't remember a name or avatar, history is just a click away and hopefully we can avoid seeing unhelpful canned responses, and this can be more of a conversation, and less disassociated blips.
I have been continually promoting a few themes —
- Rogers made a mistake with the Dream's inability to upgrade and the Magic offer was not an adequate response
- customers should be able to more easily replace or upgrade devices purchased through Rogers without having to go through bizarre 'contract cancellation' contortions. ideally, within a few clicks through their myRogers account
- It's good Rogers has clarified we can use third party devices, and even embraced the Nexus One. However, people who are not using a subsidized device should be paying a lower fee
Finally, I would like a "my profile" link on this site so I can find all postings I've made, and see others' profiles. Several postings I made haven't shown up after a week.
Posted April 1, 2010 to http://redboard.rogers.com/2010/redboard-one-month-how-are-we-doing/