Rogers Dream fiasco and Canada reasonable carrier provisions: Difference between revisions

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Rogers Dream fiasco and Canada reasonable carrier provisions (view source)

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DavidM

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-{{SH_Triple|Janet Lumb|Rdf:type|Person}}
+[http://groups.google.com/group/android-users-in-canada/browse_thread/thread/d10d265664aa80d9# original post]
-{{SH_Add|2015|20100616044018|User:24.69.105.250}}{{SH_Obsolete|0}}{{SH_Delete|2897|20100618222312|User:David Mason}}
+I'm afraid even as a consumer advocate I don't find your arguments to
+Rogers very convincing.
+As I said to you in our other conversation, in order to be successful,
+there must be very specific, reasonable requests most people will agree with.
+Otherwise, people cannot be bothered, as typified in
+http://groups.google.com/group/android-users-in-canada/browse_thread/...,
+their expectations from corporations are very low, or it "works for
+them" (after substantial inconvenience, see Y's response). This
+defeats any ability to make noise to get attention, to organize behind
+reasonable demands that most consumers will agree to.
+If I were to write a reasonable charter for mobile providers, it would
+look like this:
+. The consumer is paying for a certain amount of bandwidth and voice
+usage per month, they can use it however they want with whatever
+devices they want, as long as they are not disrupting the network.
+. If the carrier is offering extended contracts, the user should have
+reasonably priced options if their device is lost, stolen or damaged,
+or it proves inappropriate for any reason. An upfront charge with
+replacement devices at a pro-rated replacement cost is reasonable.
+. Everyone's dealings with the company should be the same, based on
+clear rules, we should not be hearing about exceptional offers to
+individuals when we are treated in a substandard way, after being
+exasperated by inconsistent and apathetic service.
+There has clearly been some trickery on Rogers' part. We are all here
+primarily because we respond to ideas of an alternative, Linux/open
+source based operating system which we can understand, participate in
+the community in a meaningful way, build apps for and work with the
+low level operating system. Rogers did claim the Android would be an
+"open," "revolution" phone. They created a campaign around these ideas
+and specifically the Android devices. to entrap persons such as
+ourselves who would respond to these ideas. When they realized the
+Dream they had sold would not be upgradeable, they made an offer to
+upgrade Dream users to the Magic, specifically stating this was the
+reason. There was no mention of the 911 problem, and it's noteworthy
+that the 911 problem was fixed months before in community provided
+distributions of Android. The upgrade offer was cancelled prematurely,
+and after a period of time we were told the upgrade was due to the 911
+problem, and now that it had been fixed the upgrade would no longer be
+available. Android users who didn't want to lose data and eventually
+voice access were forced to "upgrade" their devices to a distribution
+that doesn't support community upgrading.
+Clearly, there are mistakes and dishonesty on Rogers' part here.
+Putting forward a personal grab bag of complaints may get you out of your
+contract, but you'll be right back where you started in two months.
+Having a clear, organized  statement of requests is likely to be more
+effective.
+Mobile devices are the future of the Internet, just like the "real"
+Internet it needs to be more than a channel to keep corporations alive
+and feed us commercials. Rogers is already making very good profits,
+they should be more than happy with charging $1200 a year to provide
+basic service and let us run whatever device we want.
+Some people will say they can already run any third party device on
+the Rogers network, but they're operating in a grey zone, until this
+is clarified we can be forced to buy a Rogers provided device whether
+we want it or not, and issues such as billing, access and support will
+always be in question.
+Clarifying that we can run any device on the Rogers network will
+result in a a clear, open market for devices, leading to greater
+consumer confidence and participation, more choice with easier to
+upgrade devices, and better prices - like computers using "regular"
+Internet.
+[[Category:Advocacy]]
+[[Category:Android]]